1. Introduction

Cold GTM ("we", "our", or "us") is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

By using our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company details when you book a call or contact us
• LinkedIn account credentials and access tokens provided as part of service delivery
• Payment and billing information processed through our payment provider
• Communications and correspondence with our team, including via your dedicated Slack Workspace
• Onboarding information such as your ideal customer profile, messaging preferences, and campaign objectives

We also collect certain information automatically when you visit our website, such as IP address, browser type, pages visited, and time spent on the site.

3. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our LinkedIn campaign management and reply handling services
• Communicate with you about your account, campaigns, replies, and booked meetings via your dedicated Slack Workspace
• Operate the tools included in your plan, including HeyReach, GoLogin, and 4G geo-targeted mobile proxies
• Process payments and manage billing
• Comply with legal obligations and resolve disputes
• Send service-related updates and, with your consent, marketing communications

4. LinkedIn Account Access & Tool Usage

Our Campaign Management service requires access to your LinkedIn account. We access your account solely to execute outreach campaigns, manage replies, and book meetings as defined in your service agreement. We do not sell, share, or use your LinkedIn credentials for any purpose beyond service delivery.

To protect your account, all activity is conducted through:

• A dedicated GoLogin browser profile assigned exclusively to your account
• 4G geo-targeted mobile proxies matched to your geographical location
• HeyReach, our outreach automation platform, operated within LinkedIn's usage guidelines

For the Outreach Avatars plan, we manage dedicated LinkedIn personas on your behalf. These profiles and their associated credentials are owned and operated by Cold GTM for the duration of the engagement.

5. Information Sharing & Security

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers who assist in delivering our services (e.g., HeyReach, GoLogin, Slack, payment processors, analytics tools)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Cold GTM, our clients, or others
• With your explicit consent

We implement industry-standard security measures including encrypted storage, access controls, and secure transmission. We retain your data for as long as necessary to deliver our services and meet legal obligations. Data is typically deleted or anonymised within 90 days of service termination.

6. Your Rights & Contact

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, and to withdraw consent for marketing at any time. To exercise any of these rights, contact us at [email protected].

We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.

1. Acceptance of Terms

By engaging Cold GTM's services or accessing our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

These terms constitute a legally binding agreement between you ("Client") and Cold GTM ("Company"). We reserve the right to update these terms at any time, with changes effective upon posting.

2. Services

Cold GTM provides done-for-you LinkedIn campaign management and reply handling services. Our current service offerings include:

• Campaign Management + Reply Handling at $299/mo: Full management of your LinkedIn outreach campaigns with same-day reply handling (9AM-5PM CST). Includes a HeyReach seat, GoLogin profile, 4G geo-targeted mobile proxies, and a dedicated Slack Workspace. A LinkedIn Sales Navigator subscription is required and is the client's responsibility.
• Outreach Avatars starting at $3,500/mo (minimum 10 accounts): Fully managed LinkedIn personas with pre-warmed and verified profiles. Additional accounts available at $330/account.
• Founder Led Growth: A la carte services including Profile Optimization ($149 one-time), Weekly Newsletter ($599/mo), and 2 Posts per Week ($399/mo). Services may be selected individually or combined.
• Optional add-ons for Campaign Management: Cal.com integration (+$59/mo), CRM integration (+$99/mo).

The specific scope of services for each engagement is defined in your onboarding documentation. We do not guarantee specific numbers of leads, meetings, or revenue outcomes. Results depend on factors including target market, offer quality, messaging, and LinkedIn compliance. We reserve the right to refuse service to any entity at our discretion.

3. Payment Terms

Subscription fees are billed monthly in advance. One-time fees (such as Profile Optimization) are charged at the time of engagement. All fees are in USD.

• All fees are non-refundable unless otherwise stated in writing
• Late or failed payments may result in service suspension
• Prices are subject to change with 30 days' written notice
• The $299/mo Campaign Management plan includes the cost of a HeyReach seat ($79/mo) and a Slack Workspace seat ($11/mo), incorporated into the total price

4. Client Obligations

As a client of Cold GTM, you agree to:

• Provide accurate information during onboarding, including your ideal customer profile and campaign objectives
• Grant us the access necessary to deliver the service, including LinkedIn account access
• Maintain an active LinkedIn Sales Navigator subscription for the Campaign Management plan
• Respond to communications and updates through your dedicated Slack Workspace in a timely manner
• Not use our services for unlawful, deceptive, or spam purposes
• Comply with LinkedIn's Terms of Service and applicable laws in your jurisdiction
• Notify us promptly of any issues or concerns with campaign performance

5. Limitation of Liability

To the fullest extent permitted by law, Cold GTM shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of revenue, loss of data, or LinkedIn account restrictions.

Our total liability to you for any claim arising from these terms or the services shall not exceed the total fees paid by you to Cold GTM in the three months preceding the claim.

6. Termination

Either party may terminate the service agreement with 30 days' written notice. Cold GTM may terminate immediately if you breach these terms or engage in conduct that violates LinkedIn's policies or applicable law.

Upon termination, all outstanding fees become immediately due. We will return any account access provided to us and delete your data in accordance with our Privacy Policy.

For questions about these Terms of Service, contact us at [email protected].

1. Subscription Fees

All subscription fees are billed monthly in advance and are non-refundable. If you cancel your subscription, you will retain access to the service until the end of your current billing period. No partial-month refunds are issued.

2. One-Time Fees

One-time fees, such as the Profile Optimization service, are non-refundable once work has commenced. If you cancel before work begins, a full refund will be issued.

3. Exceptions

Refunds may be considered at Cold GTM's sole discretion in the following circumstances:

• A duplicate charge was made due to a billing error
• Service was never delivered due to a fault on our end

To request a refund under these circumstances, contact us at [email protected] within 14 days of the charge. We will review and respond within 5 business days.

4. Cancellation

You may cancel at any time by providing 30 days' written notice to [email protected]. Cancellation does not entitle you to a refund of any fees already paid.